Orders



ORDERS

I want to change my order

Making changes to an order

We’re unable to make any changes to your order once you have checked out, this includes the following:

•       Changing the item or size

•       Delivery/billing address

•       Adding items to your order

•       Shipping method

I want to exchange my order

Our exchange policy

Unfortunately, we currently do not offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.

We aim to have your return refunded as soon as it has been received back into our warehouse, allowing you to reorder as quickly as possible.

If you need a different size or color of an item, you will need to place a new order. You will be notified via email when we have processed your refund.

To begin your return, please view our refunds section.

 

You sent the wrong order

Some of my ordered items are wrong

In the unlikely event that we have sent you the wrong item, please contact us immediately with the following information, to ensure that we can get this resolved for you quickly & efficiently: 

•       Your order number

•       The name of the item you did not receive

•       The name of the item you received in it's place

•       Clear photographs of the item you have received

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

You may be asked to return the incorrect item back to us through our returns process.

All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

I have received a faulty item

My item is defective

In the event you have received a defective item, please contact us immediately with the following information: 

•         Your order number

•         Which item is damaged

•         A description

•         Photographic evidence

Please do not return any damaged goods unless advised by a member of our customer service team, it may result in a slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to dadbod2.fit

Please do not try to mend any faults yourself as this will void the warranty of the item as we cannot prove the original fault.

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.